I ordered the Mano combo set a couple weeks ago. The item shipped fast. The next day after I ordered it. I mistakenly ordered the wrong finish on this set. I submitted a email the day I received my package stating how I made the wrong purchase and if I could send the item back to exchange It. And that I would pay for shipping there and back to me. I never heard anything back from them and it’s been 10 days now. I’m sure the email was over looked. Other then that I have no complaints. They seem to sell quality products and ship really quick.