I had a small issue on the shipment of the product. I paid for three Raptors, to be gifts, and only one was shipped. Simple mistakes can happen anywhere.
The good is that there was no hassle in correcting the problem and it was fixed, no questions asked, by the customer service team. Speedy replies and no hassle at all.
The blade takes just a small learning curve to learn how to handle it efficiently, but is well built and solid. Skinning is a breeze, by take your time until you get used to it.
The product is safe and quick. I probably should have rated it a 5, but the shipping error...
Well worth the price.